Cancellation Policy

A full refund of the booking fee paid at the time of booking will be given if cancellation occurs more than 6 weeks before arrival.
A refund of 50% of the booking fee paid at the time of booking will be given if cancellation occurs between 28 and up to 42 days before arrival.
Any cancellations made between 8 and 27 days before the arrival date will be given a credit for the days resold, to be used within 12 months. If the subsequent credited days are cancelled no refund or credit will be given.
Cancellations made within 7 days of the arrival date will not be credited or refunded under any circumstances.

Cancellation or changes by us, in exceptional circumstances, may result in us having to cancel or change some aspects of your booking. If we do so we will tell you as soon as possible prior to your holiday date and you may choose to either:

1. Accept the changes offered by us.
2. Receive a full refund(of the amount paid at the time of booking)

OR

1. Accept alternative holiday dates with us at the same price. We do not pay compensation in circumstances where we have to cancel your booking including those arising from Force Majeure. There may be circumstances beyond our control that could affect your booking.

Amendments to your booking

1. Your booking will be in accordance with the details confirmed at the time of booking, including the rate of pitch fees payable at that time.
2. Your booking will be non-transferable and non- alterable within 30 days of your holiday start date.
3. You may make alterations to your booking up to 30 days before your booked start date including adding additional days to the booking (subject to availability) or the removal of days to the booking.
4. You may change to alternative dates within the same calendar year subject to availability and payment of a non-refundable £10 administration fee together with any difference in pitch fees for the amended dates.
5. If you wish us to make an amendment to your booking, we will use reasonable endeavours to accommodate your request, but no guarantee can be given.
6. Please be aware that any change to your booking may result in an increased pitch fee being charged. The Council reserves the right to charge any increase in line with the current pitch fee at the time of the change to the booking. Any increase will be notified to the Hirer at the time the booking is changed.
7. Please be aware that during certain times of the year a minimum duration of 3 nights is enforced and bookings cannot be reduced to less than this duration during that period.
8. If you subsequently shorten or cancel the revised booking date you will not be due a credit or refund of any payment made equal to the amount paid for the booking that was amended regardless of when the request to shorten or cancel the booking is made 

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